How can we define a common language to communicate about coffee quality and still give every company the flexibility to adapt the tool to their needs? With this question in mind, NKG Quality Service started their mission of a standardized NKG Quality Control System. The goal was to find an evaluation language useful for every quality lab that allows the automation of data capturing processes and reporting, avoids multiple entry of data, reduces the risk of errors, allows the exchange of information among companies, and saves costs by reducing the quantity of samples dispatched to other companies. Many NKG export and import companies provided valuable inputs to define the requirements for mainstream and specialty coffees. This information provided a solid base for the project.

With help from the IT development team in Mexico, they came up with a useful tool for everyone working in the quality control environment. We asked Gloria Pedroza, Head of Quality NKG Quality Service, to give us some further behind the scenes insights of this ambitious project and its development process.